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Cyberattacks on Key Vendors Trigger Widespread Disruptions Across Industries

Cybercriminals are increasingly targeting a single point of failure within companies to create large-scale disruption, according to a recent report by Resilience. The analysis highlights how such attacks can have a ripple effect across entire industries.

In 2024, the global average cost of a data breach was estimated at nearly $4.9 million, based on IBM research. However, certain incidents proved to be significantly more damaging.

One of the most costly breaches occurred when UnitedHealth reported a staggering $3.1 billion expenditure in response to a cyberattack on its Change Healthcare subsidiary. This division processes billions of medical claims annually, and the ransomware attack led to prolonged disruptions in the healthcare sector.

“It was the most significant and consequential cyberattack in the history of U.S. health care,” said John Riggi, national advisor for cybersecurity and risk at the American Hospital Association, in a blog post.

Another major incident targeted CDK Global, a software provider for car dealerships across the U.S. The ransomware attack caused financial damages exceeding $1 billion collectively, as estimated by Anderson Economic Group.

The cyberattacks on Change Healthcare and CDK Global exemplify how disruptions in interconnected organizations can have widespread industry consequences, Resilience noted in its report.

According to Resilience’s analysis, third-party risks have become a leading factor in cyber insurance claims, representing 31% of claims filed by its clients in 2024. While a slightly higher percentage (37%) of third-party claims was recorded in 2023, none resulted in material financial losses.

The study also revealed that ransomware attacks targeting vendors have become a “new and significant” contributor to insurance claims, accounting for 18% of such cases.

Although ransomware remained the primary cause of cyber losses in 2024—responsible for 62% of claims—its overall occurrence may be declining. Resilience attributes this trend to cybercriminals shifting focus toward larger, high-profile organizations that offer bigger financial payouts, moving away from the traditional “spray and prey” strategy.

Cyberattacks and Technology Disruptions: Leading Threats to Business Growth

 

The global average cost of a data breach soared to nearly $4.9 million in 2024, marking a 10% increase compared to the previous year, according to a report by IBM.

In late October, UnitedHealth disclosed that a significant cyberattack on its Change Healthcare subsidiary earlier in 2024 might have exposed the data of 100 million individuals. This incident is regarded as the largest healthcare data breach ever reported to federal regulators, as first reported by Healthcare Dive.

Earlier that month, the company revealed the breach had led to a financial impact of $2.5 billion over the nine months ending September 30, including $1.7 billion in direct response costs. Additionally, the business disruption caused by the attack was estimated at $705 million.

“We continue to work with customers to bring transaction volumes back to pre-event levels and to win new business with our now more modern, secure, and capable offerings,” UnitedHealth CFO John Rex stated during an earnings call. “We expect to continue to build back the business to pre-attack levels over the course of ’25 and estimate next year’s full year impact will be roughly half of the ’24 level.”

Other major companies like AT&T, Live Nation Entertainment (the owner of Ticketmaster), and Dell also reported significant data breaches in 2024.

Chubb's research highlighted that 40% of executives identified cyber breaches and data leaks as the most disruptive and financially challenging man-made threats.

The study also found that 86% of businesses either have or plan to implement business interruption coverage for risks such as cyberattacks, natural disasters, or supply chain disruptions. Of these, 53% already have coverage, while another third intend to add it within the next year.

Monitoring cyber incidents has become the most widely used tool for mitigating risks.

“Corporate leaders must take a holistic approach to simultaneously mitigate both new and old business risks effectively,” the report emphasized. “They must also develop the ability to monitor and mitigate all these risks around the clock to ensure they are effectively protected.”

The findings are based on a survey of 517 executives from various industries across the U.S. and Canada.